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Marketing Manager

  Marketing Manager – New Role!  3-6 Month contract 37.5 hours a week Mon - Fri Based at Keele university - Hybrid  Day rate very competitive! Lead bold ideas. Drive real impact. Leave a lasting mark.   Our client is seeking an experienced Marketing Manager to join the team on a contract basis, supporting the delivery of high-impact marketing activity during a critical growth period. This is a hands-on, fast-paced opportunity to make an immediate difference within a respected and forward-thinking institution.   The Marketing Manager plays a strategic role in leading and optimising multi-channel marketing initiatives that align with commercial objectives, brand positioning, and growth targets. You will oversee the planning, development, and execution of both digital and traditional marketing campaigns while managing the day-to-day operations of the marketing function.   As Marketing Manager, you will also line-manage the Marketing Coordinator, providing guidance, mentorship, and performance oversight to ensure consistently high-quality outputs and a collaborative, results-driven team culture.     Key Responsibilities   Strategic Marketing & Campaign Delivery The Marketing Manager will lead the planning, execution, and evaluation of integrated marketing campaigns across digital channels (email, SEO, social, web) and traditional media (TV, radio, print), ensuring alignment with brand and commercial strategy and consistency across all messaging.   Team Leadership & Collaboration This Marketing Manager role includes direct line management of the Marketing Coordinator, acting as the main escalation point for operational issues while fostering a proactive and high-performing environment.   Content, Digital & Communications The successful Marketing Manager will oversee content creation, SEO, paid digital activity, social media planning, email marketing, and PR activity, working closely with external agencies, suppliers, and internal stakeholders across Sales, Customer Service, Onboarding, and Business Intelligence.   Analytics, Budget & Continuous Improvement To succeed as a Marketing Manager, you will monitor KPIs, analyse campaign performance, manage departmental budgets, and use insight to drive continuous improvement and efficient use of resources.   Market Insight & Supplier Management You will conduct market and competitor research to inform targeting and messaging, while coordinating external vendors and creative partners to ensure timely and accurate campaign delivery.     Person Specification   Essential:   Marketing industry experience Strong digital marketing capability Copywriting and content creation skills Email marketing experience Excellent collaboration and communication skills Strong organisational and project management ability Confident using marketing analytics and CRM tools Familiarity with project management platforms Flexible, resilient, proactive, and adaptable   Desirable:   Degree educated Relevant marketing qualification Telecoms industry experience Print procurement experience     Apply now if you’re a Marketing Manager ready to bring energy, expertise, and momentum to a rewarding role with a fantastic client!   Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Senior Commercial Manager

Our top Telecoms client is looking for a Senior Commerical Manager to join their team in Keele on a contract basis Our Client has a requirement for a Senior Commerical Manager, who will be required to work on a contract basis in Keele. Role Purpose: The Senior Commercial Manager will lead the commercial performance of the retail business, owning trading results, pricing, profitability, and proposition development. You will combine strong financial acumen with customer insight to maximise margin, grow revenues and ensure that commercial decisions are aligned with strategy. This role is central to shaping the commercial agenda of the telecoms consumer business - turning market insight, financial data and marketing capability into growth. Job Role Responsibilities: Commercial Performance & Trading Own weekly and monthly retail trading performance, including acquisition, churn, ARPU, product mix, and customer lifetime value. Lead forecasting, budgeting and commercial planning cycles, ensuring accurate translation of trading trends into financial performance. Drive margin improvement through optimisation of pricing, promotions, channel incentives and product economics. Identify underlying performance drivers, risks and opportunities across channels (online, retail, partner, telesales). Present commercial performance and recommendations to senior leadership Profitability & Financial Acumen Own the P&L for key products/segments, ensuring profitability targets are met or exceeded. Build and maintain robust business cases for new propositions, campaigns, pricing changes and channel investments. Work with Finance and Strategy to track ROI, unit economics, gross margin and cost-to-serve. Model complex commercial scenarios and provide actionable recommendations. Propositions, Pricing & Insight Lead development of consumer propositions (mobile, broadband, bundles, add-ons), ensuring strong product-market fit. Own pricing strategy across retail channels, balancing competitiveness with profitability. Use market and competitor insight to shape proposition roadmap and inform trading decisions. Partner with Product, Marketing and Digital teams to launch new propositions successfully Marketing & Go-To-Market Execution Work with Marketing to build and optimise campaigns that improve acquisition, retention and ARPU. Ensure propositions and pricing are clearly articulated, compelling, and aligned with brand positioning. Drive go-to-market readiness, ensuring operational teams, sales channels and digital journeys are aligned Stakeholder Management & Leadership Act as the commercial lead with Marketing, Finance, Product, Trading, Retail and Digital teams. Influence senior stakeholders through clear business storytelling, insight and commercial rigour. Mentor junior commercial managers and analysts, building capability across the team. ________________________________________ Experience / Skills / Knowledge / Qualifications: Strong telecoms or subscription-based industry experience (mobile, broadband, SaaS, media). Proven track record in commercial management, retail trading, P&L ownership, and improving profitability. Excellent financial modelling and analytical skills - able to turn data into actionable decisions. Experience in pricing, proposition development, or consumer marketing. Strong understanding of customer behaviour, market dynamics and competitive landscape. Understanding with digital trading, e-commerce funnels and omnichannel retail. Experience with demand forecasting, customer segmentation, CRM or campaign optimisation. Able to influence cross-functionally and work effectively with senior leaders. Excellent verbal and written communication; strong commercial storytelling Desirable Experience launching new propositions in competitive markets (mobile, full fibre, 5G, FMC etc.). Line management experience and ability to coach others. Benefits: Hybrid working Competitive rate Outside IR35 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for A Senior Commercial Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Digital Sales Partnerships Manager

Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development •             Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. •             Establish the Digital Comparison Site route-to-market as a major sales channel for us. •             Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management •             Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. •             Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management •             Ensure we achieve high rankings and visibility across partner platforms daily. •             Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. •             Oversee the end-to-end sales commissions process internally and with partners. •             Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight •             Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. •             Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management •             Build and maintain strong relationships with partner account managers and commercial teams. •             Act as the primary internal escalation point for partner-related issues. •             Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight •             Monitor competitor activity across affiliate and comparison site channels. •             Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. •             Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing)  Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Power & Lighting Engineer

Lead power and lighting design on nationally significant infrastructure projects. Our Client has a requirement for a Power & Lighting Engineer, at Senior or Principal level, who will be required to work on a contract basis in any of their key offices in Birmingham, London, Manchester, or Leeds (hybrid working available). Role Purpose: Provide technical leadership on electrical and lighting design for major infrastructure works Deliver high-quality designs from feasibility through to construction support Ensure compliance with relevant UK regulations, standards, and best practice Job Role Responsibilities: Act as technical lead within multidisciplinary design teams Produce electrical and lighting designs for feasibility, optioneering, planning and detailed design stages Undertake site surveys (day and night) to inform design development Prepare technical reports, specifications, and contract documentation Support environmental, economic, and business case assessments with technical inputs Manage programme activities and monitor design costs Liaise with clients, utility providers, contractors, and internal stakeholders Contribute to sustainable infrastructure solutions, including EV charging and lighting systems Experience / Skills / Knowledge / Qualifications: Strong experience working to British electrical and lighting standards (BS5489, BS EN 13201, BS7671) Experience of lighting and electrical design for road and transport environments Proficient in lighting and electrical design software (Lighting Reality, DIALux, Amtech) Excellent technical report writing and documentation skills Strong communication and stakeholder management skills Experience working within multidisciplinary engineering teams Proactive, problem-solving mindset with a focus on continuous improvement Company information: At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Power & Lighting Engineer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Environmental Advisor

Play a key role in delivering one of the UK’s most significant infrastructure projects focused on sustainability and environmental excellence. Our client has a requirement for an Environmental Advisor, who will be required to work on a contract basis in Suffolk. Role Purpose To provide environmental support and guidance to the project team across all aspects of environmental management, ensuring compliance with legislation and company standards while promoting a culture of continual improvement and sustainability. Support site set-up, construction controls, mitigations, and sustainability initiatives. Work with project teams to meet environmental and sustainability commitments in line with business management systems. Lead by example on site, promoting best practice, innovation, and positive learning. Provide guidance, monitoring, and documentation to ensure environmental compliance. Conduct inspections and investigations, sharing lessons learnt and driving improvements. Support community engagement, supply chain collaboration, and social sustainability activities. Job Role Responsibilities Implement and monitor sustainability plans, tracking progress and outcomes. Manage environmental and social risks and opportunities across the project lifecycle. Deliver advice and training on environmental compliance, pollution control, and ecology protection. Prepare and maintain environmental documentation, risk assessments, and mitigation measures. Support consent, licence, and permit applications as required. Provide training through toolbox talks, briefings, and on-site learning. Record, report, and upload sustainability data monthly. Support audits, inspections, and incident investigations, ensuring corrective actions are implemented. Work with design teams to identify opportunities to reduce carbon, waste, and biodiversity loss. Liaise with regulators and subcontractors on sustainability and environmental performance. Experience / Skills / Knowledge / Qualifications Strong knowledge of environmental management and statutory requirements. Experience on site interacting with workforce and supervisors. Experience with environmental legislation, ecology mitigation, licensing, and consent processes. Excellent communication, influencing, planning, and organisational skills. Ability to analyse data, maintain records, and produce detailed reports. Collaborative and proactive approach to problem solving. Proficient in MS Office (Word, Excel, Outlook). Full UK driving licence and flexibility to travel. Professional Membership level of a relevant professional body (IEMA/CIEEM/CIWEM)D Desirable: Good knowledge and practical experience of developing, implementing and improving EMS’s certified to ISO 14001 accreditation. Internal environmental auditor qualification. Knowledge of the Construction Industry – specifically understanding of the rail/construction/engineering operating environment. Understanding of the Section 61 application/consent process. Understanding of socio-economics (social-value / social-performance). Experience of taking on new challenges in a systematic and enthusiastic manner. Demonstrable experience in the implementation of the waste hierarchy, Circular Economy principles and beneficial re-use. Managing legislative issues for clients, including planning permissions and consents.   Company Information At First Recruitment Group we understand how important it is to secure the right people. Our consultants take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels, and this is a superb opportunity for an Environmental Advisor seeking a new challenge. As part of putting people first, we strive to be an equal opportunities employer and are committed to increasing workforce diversity and inclusion.

Delivery Assessment Engineer

Our top telecoms client is looking for a Delivery Assessment Engineer to join their team on a staff basis Our Client has a requirement for a Delivery Assessment Engineer, who will be required to work on a staff basis in Irlam/Shropshire. Role Purpose: The Assessment Engineer plays a key role in supporting field readiness, infrastructure deployment, and customer order fulfilment. Sitting within the Delivery Assessment function, this role combines traditional surveying and plant protection responsibilities with modern service assurance duties - ensuring build and connection activity is efficient, compliant, and Right First Time (RFT). Job Role Responsibilities: This hybrid field-based role supports the technical assessment of infrastructure delivery, identifies and resolves field blockers to customer installations, completes excess construction charge (ECC) scoping, and helps maintain the resilience of deployed assets. The role operates cross-functionally with design, build, service, and installation teams to protect both service outcomes and infrastructure integrity. Lead complex surveys and infrastructure assessments to enable cost-effective and compliant deployment of new network assets, including poles, ducts, and overhead routes. Provide senior technical oversight during customer installations, validating engineering plans and resolving highrisk blockers to support successful delivery. Represent Freedom Fibre in joint site visits with third-party civils and build partners, offering expert judgement on feasibility, constructability, and safety planning. Take ownership of non-standard or escalated installations, executing in-field decisions where required to maintain build momentum and minimise delay. Oversee the resolution of field-based issues impacting live customer connections, acting as a technical escalation point within the team. Manage stakeholder interactions on-site, particularly in sensitive or high-impact locations, advising on solutions that meet engineering and customer standards. Scope and validate ECCs (Excess Construction Charges), ensuring high accuracy and completeness in support of the planning and commercial teams. Prove the fluidity of proposed overhead and underground routes by validating continuity, access, and constructability for planned connections and build. This includes planning for duct provision through test rods and ropes (TRR), verifying requirements, resolving line-of-sight (LOS) issues for overhead deployment, and locating and resolving network issues (faults). Confirm that all planned infrastructure has the appropriate permissions and consents in place, including wayleave and permit-to-work (PTW) requirements, and progress relevant documentation to the appropriate department for resolution or approval. Collaborate with contractors, planners, and internal teams to ensure infrastructure proposals are deliverable, scalable, and meet field-readiness standards. Lead the execution of pre-connection activities including pole hangs, final route validation, and pre-build quality assurance to support Right First Time outcomes. Act as a senior interface between engineering, service desk, and operations teams, facilitating the timely resolution of complex or high-profile cases. Maintain high standards of documentation and reporting across site visits, risks, and issue resolution activities. Champion safe working practices across all field interactions, supporting audits and driving continuous improvement in site safety culture. Advise on process enhancements and field deployment models based on live observations and stakeholder feedback. Experience / Skills / Knowledge / Qualifications: Practical knowledge of telecoms infrastructure and deployment methods, including civils, poles, ducts, fibre routing and customer installs. Experience working in a field operations, survey, or service assurance capacity. Ability to assess and document complex installation scenarios and build constraints. Familiarity with ECC processes and experience producing costed infrastructure recommendations. Comfortable using GIS and job management tools to document, track, and plan field activity. Solid understanding of health and safety expectations in a field environment. Professional conduct with customers and property stakeholders during on-site issue resolution. Ability to work independently and manage a busy field-based workload efficiently. Good written and verbal communication, especially in producing survey summaries or issue reports. Full clean UK driving licence and availability to travel across operational areas. Desired Accreditations NRSWA SLG SA001 o SA002 SA008 SA051C IPAF 1B S5 o S6 o S7 S8 Benefits: Company Car Fuel Card Overtime rates Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for a Delivery Assessment Engineer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Planning Manager

  Now Hiring for Two Key Contract Roles – Shape a Landmark OHL Project in the Scottish Highlands!   1) Senior Planning Engineer   2) Planning Manager   Project: Complex Overhead Line (OHL) Cabling Project Location: Fort Augustus, Scottish Highlands Contract Length: 6 Months Hours: 40 per week On-Site Requirement: Minimum 4 days per week Accommodation: Provided on site Day Rates: Highly competitive due to remote location IR35 Status: Inside IR35     Senior Planning Engineer (Contract)   Overview   We are seeking an experienced Senior Planning Engineer to support a technically challenging and high-profile Overhead Line project in one of the most beautiful parts of the UK. Based in Fort Augustus, this role offers a rare opportunity to work on a major infrastructure programme while enjoying the stunning Highland surroundings. Competitive day rates and on-site accommodation add to the appeal of this unique contract.   Key Responsibilities   Develop, maintain and track detailed project schedules for a major OHL cabling programme. Deliver progress updates, performance dashboards, KPIs and critical path analysis. Collaborate closely with engineering, construction, and commercial teams to ensure programme accuracy. Support scenario modelling, risk assessment and mitigation planning. Ensure all planning deliverables meet project governance and client expectations. Provide clear, data-driven insights to support project leadership.   Requirements   Strong planning experience in major infrastructure or transmission projects. Proficient in Primavera P6. Excellent analytical, reporting, and communication skills. Comfortable working on a remote site at least four days per week.   Why This Role?   Work on a complex and career-defining OHL project. Immerse yourself in the incredible scenery of the Scottish Highlands. Very competitive day rates + on-site accommodation provided.     Planning Manager (Contract)   Overview   A Planning Manager is also required to lead and coordinate all programme management responsibilities for the same complex OHL cabling project. This is a senior-level role that demands leadership, technical oversight, and the ability to bring structure to a multi-disciplinary, high-demand environment. With accommodation provided and highly competitive rates, this is an exciting opportunity for an experienced planning professional.   Key Responsibilities   Lead the full planning and scheduling function across the OHL project. Oversee programme development, critical path management, progress tracking and forecasting. Mentor and guide planning team members. Provide strategic programme input to senior stakeholders. Identify and manage risks, opportunities and mitigation actions. Ensure schedules accurately reflect delivery constraints and align with project targets.   Requirements   Extensive planning leadership experience on major infrastructure or transmission projects. Expert Primavera P6 skills and strong programme management capability. Excellent communication, stakeholder and leadership skills. Ability to work predominantly on site in a remote location.   Why This Role?   Lead planning for a high-profile, technically complex project. Work from one of the most iconic landscapes in Scotland. Competitive day rates + accommodation included due to remote location.   If you are interested in these roles apply today!   Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Senior Civil Engineer

    Senior Civil Engineer – Manchester (Full Time) Salary: Competitive I am pleased to be partnering with a respected UK consultancy to recruit a Senior Civil Engineer for their growing Manchester team. This is an excellent opportunity for an experienced engineer seeking greater responsibility and involvement in a broad range of development infrastructure projects. The role will involve supporting residential-led developments and mixed-use schemes, spanning feasibility through to detailed design and technical approvals. The position offers hybrid working and occasional travel to project sites. Requirements Strong technical understanding of drainage, highways and development infrastructure. Experience in consultancy, ideally on residential or mixed-use development projects. Advanced capability in MicroDrainage/Flow and AutoCAD; knowledge of Civils 3D is beneficial. Familiarity with relevant standards and approval processes (S104, S38, S278). Excellent communication skills and ability to work independently and collaboratively. Responsibilities Lead and manage the design of multiple infrastructure schemes. Coordinate work, guide junior staff and ensure high-quality deliverables. Prepare calculations, reports and drawings, ensuring compliance with standards. Liaise with clients and stakeholders, and support fee proposals and project budgeting. Produce concept and detailed drainage strategies, levels strategies and technical documents. What’s on Offer Competitive salary Paid overtime or time off in lieu Mentor-supported training and chartership support CPD events and access to online learning 25 days annual leave plus bank holidays Pension scheme, healthcare plan and life assurance Employee benefits platform and cycle-to-work scheme Eligibility for tax-free employee bonus after qualifying period Paid volunteering days Season ticket loan If you are a motivated Senior Infrastructure Engineer seeking a role with excellent progression opportunities within a supportive consultancy environment, please get in touch for a confidential discussion. Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for Civil Engineers looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Key Accounts Manager

Our top Telecoms client is looking for a Key Accounts Manager to work on a permanent basis in Irlam (Manchester) Our Client has a requirement for an Acccount Manager, who will be required to work on a permanent basis in irlam (Manchester). Role Purpose: As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities. Job Role Responsibilities: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues. Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner. Work with our B2B and partner sales teams to maximise order volumes. Understand strategic goals of customers and develop products and services offering to support those goals. Locate in customers offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement. Provide reliable and high standard of service as the dedicated point of contact. Co-ordinate the delivery of all services to your customers using product and service specialists as required. Have intricate understanding of contractual obligations and conditions. Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards. Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities. Clear, professional, and effective communications via teams, telephone, email, or face to face meetings. Maintain up to date records on behalf of the customer using the appropriate systems and processes. Co-ordinate any ad-hoc customer requirements. Ensure service levels are maintained including validated invoices, queries progressed to resolution. Ensure all support groups are performing to the expected standards and liaise with internal departments / suppliers to ensure swift resolution of fulfilment or assurance activities. Develop and support peer relationships both within operations. Support management with development by leading workshops and liaising with other teams to help the continuous improvement of processes and customer experience. Effective time management ensuring tasks are effectively complete with agreed timeframes. Experience / Skills / Knowledge / Qualifications: Customer Service Proven experience in a key account management role in the utilities sector (preferably telecoms) Excellent communicator and experience presenter Experience of building strong relationships both within FFL and with stakeholders Demonstrate personal flexibility and mobility Computer literate and advanced skills in MS Office software suite of tools Desirable: ITIL Foundation ITIL Service Operations Six Sigma (Green Belt) Good understandinf of CRM platforms and data flows via API's Benefits: Competitive Salary Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an Account Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Senior Water Design Team Lead

  Senior Water Design Team Lead – South East   Salary: Competitive   Full-time | Permanent     A leading engineering organisation is seeking an experienced and motivated professional to establish and grow a new multidisciplinary water design team in the South East. Recruiting on behalf of our client, we are searching for a dynamic leader with the capability to build a high-performing team, drive design excellence and support the development of a brand-new satellite office in the South East.    The Role As Senior Water Design Team Lead, you will play a pivotal role in shaping the future of the client’s South East operations. You will be responsible for developing and managing a multidisciplinary engineering team and ensuring the successful delivery of high-quality water sector design projects.   Key responsibilities include:   Establish and manage a new satellite office in the South East Create, lead and develop a multidisciplinary water design team Identify, attract and retain local engineering and management talent Maintain a positive team ethos and professional working culture Plan and grow the team in line with strategic objectives Oversee team structure, performance and development Ensure all design work follows established processes and procedures Deliver fully integrated design outputs that meet safety and quality requirements Ensure delivery within agreed timescales and budgeted hours Promote the use of appropriate industry standards, best practice and software tools Record and manage project change for all design packages    About You   The successful candidate will bring:   Significant experience within the regulated water industry Chartered status or working towards chartership with a recognised engineering or management professional body Strong leadership, communication and organisational skills Ability to inspire, guide and develop a high-performing technical team    How to Apply   If you are ready to take on a career-defining leadership role and help shape a new regional engineering hub, we would love to hear from you. Please apply with your CV and a brief cover note outlining your relevant experience.   Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for Civil Engineers looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.